Because each piece is handmade, I want you to love what you receive. If for some reason you are not happy with your purchase, please reach out to me to explain the concern.

Returns

Personalized products and digital downloads are not eligible for return. Returns on non-personalized items are accepted within 14 days of delivery. Products must be unused and returned in the same condition you received it in. Buyers are responsible for return shipping cost unless the item arrived damaged or defective.

Refunds

Once your return is received and inspected, you will be sent an email within 5 business days to notify you that we have received your returned product and notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please allow for processing time before a refund is posted. If you haven’t received a refund after allowing processing time, check with your bank account or credit card company. If

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

I only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, contact me at qtowncreations@gmail.com and I will support you with exchange instructions.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. It may also take additional time for me to create a replacement product for an exchange.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance, as I cannot guarantee that I will receive your returned item.

Need help?

Contact me at qtowncreations@gmail.com for questions related to refunds and returns.